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Shipping policy

Shipping and Return Policy

Thank you for choosing Concrete Forms Direct for your Insulated Concrete Forms (ICF) needs. We are committed to providing you with high-quality products and excellent customer service. Please review our shipping and return policy carefully.

Shipping Policy:

  1. Processing Time:

    • All ICF orders are made to order to meet your specific requirements.
    • Please allow [up to 7] business days for order processing before shipment.

  2. Shipping Methods:

    • We use reputable carriers to ensure safe and timely delivery.
    • Shipping costs are calculated based on the destination and weight of the order.

  3. Lost or Damaged Shipments:

    • While we take every precaution to ensure your order arrives in perfect condition, we understand that unforeseen circumstances may occur.
    • In the rare event of a lost or damaged shipment, please contact our customer service team immediately. We will work diligently to facilitate replacements for any lost or damaged items.

  4. Delivery Confirmation:

    • We provide tracking information for all shipped orders. Please monitor your shipment's progress using the provided tracking number.

Return Policy:

  1. Final Sale:

    • Due to the nature of our products being made to order, all ICF insulated concrete forms are considered final sale.
    • We are unable to accept returns or exchanges.

  2. Defective or Incorrect Items:

    • In the unlikely event that you receive defective or incorrect items, please notify us within [5] days of receiving your order.
    • We will promptly investigate the issue and work with you to provide replacements or resolve the problem to your satisfaction.

  3. Return Process:

    • To initiate a return because of a damaged or defective item or report a problem with your order, please contact our customer service team
    • Provide your order number and detailed information about the issue.
    • Our team will guide you through the necessary steps to address the problem.

  4. Refund Policy:

    • Refunds will only be issued in the case of defective or incorrect items that cannot be replaced.
    • Refunds will be processed within [2] business days of the issue's resolution.

Contact Information:

  • Customer Service: 877-323-2252
  • Business Hours: [9:00 AM - 5:00 PM]
  • Email: info@concreteformsdirect.com
  • Address: 4910 camp rd Suite 700, 14075, Hamburg, NY (Not Open to the Public)

We appreciate your understanding of our shipping and return policy. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Your satisfaction is our priority.